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Return Policy

Direct Office Buys will accept returns for any unopened, unused products within 30 days of your order. It is important that all original packaging be included to qualify for a refund. Shipping costs are non-refundable. If you ordered the item incorrectly or changed your mind, we will accept the unopened, unused product and credit your account less original shipping costs. Shipping costs are the cost incurred by Direct Office Buys, in shipping the product to you. Although you might have received Free Shipping, costs were still incurred by Direct Office Buys, and will be deducted from your credit.

There are some items which do not qualify for refunds. They are: Electronics (camcorders, televisions, etc.), assembled or installed furniture, food/beverages, custom orders (including large quantity, specially priced quoted orders) and medicines such as aspirin. 

Special Order Items
Special order items are not returnable under any circumstances, unless damaged during shipping.­­­ 
Items that are a special order, shipping direct from the Manufacturer, are non-returnable. These items are noted by the text "non-returnable" below the price on the product page, and the notation "Ships direct from manufacturer".


Damage Claims or Shortages Important Notice
Any claims for damage and/or shortages MUST be reported in 48 business hours without exception. Be sure to check your deliveries upon receipt.  In the event of damaged products, please 
Contact Us and we will assist you in the process.

You Pay for Return Shipping
We will pay for return shipping only when products delivered are defective, damaged or the wrong product was received from what was ordered.

Return Process

Returning purchased items is simple and quick. Here are the steps:

1. Log into Your Account
2. Within the Order History page find the order number that includes the item(s) you wish to return.
3. Locate the product within the order detail page
4. Check the box to the left of the product line item detail
5. Click the Return Items button located after the product detail listings.

A return form will appear on screen allowing you to provide:

• A reason for each item(s) you are returning and whether you want it replaced or not.
• A confirmation or update of your contact information.
• A comment (if necessary) for additional details.

What happens next? Well, once you submit a return request:

• We will reply to your request within 1-2 business days.
• When shipping returns to the warehouse it is our suggestion that you use a carrier providing proof of delivery such as UPS or FedEx.
• Be sure to ship to the warehouse location included with your RA email.
• We will not accept a return without an RA. Please be sure to include it with your shipment.
• Please allow as little as 7 days but up to 21 days for returns to be processed and credit issued after we receive the product in our warehouse. Credit will be issued to to the original form of payment.

Don't Have An Account?
Simply fill out this Return Request form. For your security, you will need to provide your order number (provided on the order confirmation page and also in your order confirmation email) and the zip code for where your order shipped to.

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